Conversation24 is a conversational technology company. We develop our own platform and build solutions for organizations whose customer interaction cannot be adequately solved with standard, off-the-shelf software.
Since 2015 we have worked with digital customer interaction across both customer service and sales. Millions of conversations, in live chat, on WhatsApp, through automation and with people. That operational experience is what our technology is built on.
We are not an Ai company, a chatbot company or a live chat provider. We can provide all of those capabilities, but none of them defines us. Ai is a capability. WhatsApp is a channel. Human operations are a service. Our platform is the foundation underneath.
What we are is the company organizations call when the interaction is too complex, too sensitive or too important to compromise on.
Conversation24 is a trade name of Conversion24 B.V. Same entity, same platform, same team, two clearly separated propositions.
One conversation is usually enough to tell, in either direction.
Conversational technology is like a Ferrari. A driving licence does not mean you can take it around a race track. That is where we come in: we either teach you the line, or we drive it for you.