Use of cookiesOur website ( uses cookies to remember settings. We also use cookies to improve our website and to show you the right texts and content on our website at the right time. A cookie is a small file that we place on your computer. In this file we can store your settings and data. Without such a file, we cannot remember your settings and therefore cannot recognize you (anonymously) when you, for example, surf the different pages of our website.

Because we can remember these settings and recognise you, we only invite visitors who have not previously rejected a chat or whose click behaviour meets certain criteria. The data in our cookies can only be read by ourselves and Google. Google also places a cookie when you visit our website. Below you will find information about these cookies from Google and other cookies that are placed when you visit our website.

Cookies are used by almost all websites in the world and are harmless to your computer.

The use of cookies is very important for our website to function properly. Some cookies are essential for providing our chat function, but also cookies of which you do not directly see the effect (such as Google Analytics) are very important to us. Without your anonymous input, we have no picture of our visitors and the use of the website. We therefore greatly appreciate it if you do not disable these cookies.

Overview of cookies used

Google Analytics
Through Google Analytics’ statistics package, we collect (anonymised) data about the surfing behaviour on our website. This enables us to see which pages are frequently viewed, which pages are not clear and what search terms visitors use before they enter our website. We need this information to make good decisions about our website. You can compare this with a retailer who counts how many products are sold, in order to adjust his offers and promotions accordingly. Don’t want your click behaviour to be tracked? Then you can download a browser plugin on Google’s website that prevents this. This setting then applies to all websites you visit, not just Conversation24. You can download the browser plugin here.

Google Adwords
Many websites display advertisements via Google’s network. When you visit, a cookie is placed which can be used by Google to show you advertisements which match your interests. It is therefore possible that Google will show you an advertisement of Conversation24 because of the cookie. Without the cookie, you would have also seen an advertisement, but randomly and not based on your interests. More information about disabling ‘advertisements based on your interests’ can be found on this page of Google.

LinkedIn (after permission)
We use LinkedIn to show you advertisements if you visited our website before (Remarketing). If you do not want us to place a LinkedIn cookie, you simply refuse the use of these cookies when you visit our website.

‘For us, careful handling of personal data is of great importance.’

Privacy statement for using this website

Handling personal data with care is of great importance to us. That is why we process personal data carefully, securely and we treat it confidentially. In doing so, we comply with the requirements of privacy legislation. Because our processing falls within the statutory exemption regulations, these have not been reported to the Dutch Data Protection Authority (College Bescherming Persoonsgegevens). In this privacy statement we explain which personal data we collect and use and for what purpose.

This privacy statement was last updated on 17 September 2019.

Recording and processing of data
We store and use only those personal data that you provide directly or which it is clear at the time of provision that they will be provided to us. Personal data that is no longer required will be deleted. You can also request inspection, modification or deletion of data yourself. Please see the contact details below. We store personal details that are necessary for the provision of our services. Think of data that is necessary for invoicing.

Security of personal data
We use strict security procedures, among other things to prevent unauthorised access to personal data. In particular, we use secure connections (Secure Sockets Layer or SSL) which shield all information between you and our website when you register or enter personal data.

Click behaviour and visitor data
The website keeps track of general visitor data. In this context, in particular the IP address of your computer, any username, the time of retrieval and data sent by a visitor’s browser may be recorded and used for statistical analyses of visit and click behaviour on the website. We try to anonymise this data as much as possible. This data will not be provided to third parties.

Email and newsletter
If you sign up for the software, fill in a registration form on the website, or send us an e-mail, the data you send us will be kept as long as the nature of the registration, form or the content of your email is required for the complete response and handling. We offer a newsletter with which we want to inform interested parties about our services and related matters. Your email address will only be added to the list of subscribers with your explicit permission. Every newsletter contains a link that allows you to unsubscribe. The subscriber list of the newsletter will not be provided to third parties.

Use of cookies / Cobrowsing
Cookies are used to provide remote assistance via our website or to chat with you. This cookie is placed by a service of Conversation24. A cookie is a simple small file that is sent along on this website and stored by your browser on the hard disk of your computer. You can refuse the use of these cookies, although this will ensure that the before mentioned services will not work at all. The operator can follow your actions on the website at all times with the aim of providing you with good assistance.

Websites of third parties
This statement does not apply to third party websites linked to this website. We cannot guarantee that these third parties will handle your personal data reliably or securely. We advise you to read the privacy statement of these websites before using them.

Privacy statement changes
We reserve the right to make changes to this statement. It is recommended that you consult this statement regularly so that you are aware of these changes.

Inspection and modification of your data
If you have any questions about our privacy policy or if you have questions about accessing and changing (or deleting) your personal data, please do not hesitate to contact: [email protected]

Botersloot 9E
3011 HE Rotterdam