Connect all relevant channels, so your customers get in touch. WhatsApp Business, Facebook Messenger, and WebChat. This in order to reach out to your customers in the simplest way and increase customer experiences that last.
Our communication solution Conversation24 BASE encourages customer engagement, and offers the ultimate experience by guiding customers through their entire journey. From the first moment of contact, to completing the payment.
Connect all relevant channels, so your customers get in touch. WhatsApp Business, Facebook Messenger, and WebChat. This in order to reach out to your customers in the simplest way and increase customer experiences that last.
Right between offline and online commerce you’ll find conversational commerce. Interact with your customers, leverage these direct communication channels to sell goods or services, including payment. It’s the store salesman, but digital.
Or maybe it is an e-mail, but it should be the desired channel of your target audience. We see an 68% preference on chat / WhatsApp over channels such as phone or e-mail. Plus, it’s more efficient and rich than old fashioned customer service.
Isn’t it incredibly strange we allow conversations with customers to end with letting them go? We see chat as the digital equivalent of direct sales: people want to buy through conversations, we supply you with the tools. Conversation24 allows customers to pay for their products and services through chat. Boost your revenue with conversational commerce or activate a whole new business model.
Online advertising? Check. SEA / SEO? Check. Socials? Check. Conversational Marketing is the next big thing in marketing. An open rate of 99% (SMS) destroys e-mail.
Human-to-human communications might just be the best old thing out there, but what can you learn from it? With Conversation24 you can easily spot trends, FAQ’s and other customer intelligence by simply using it. Designed for scale and built to perform.
Talk to a real person, or easily get connected to one. We see chatbots as tools to be used by human chat operators to fully optimise and raise efficiency on their day-to-day tasks. Through AI we suggest flows and calculate which answer works best next. AI and humans working together.
Use chat as conversion booster, cost optimizer, customer intelligence generator, and satisfaction improver. It is truly that simple when you hire us to do it for you. Up to 24 hours a day, 7 days a week in English, Spanish, French, German, and / or Dutch.
Efficiency and convenience are vital when it comes to customer support, and video chat is a great means to achieve this. It offers that face-to-face experience which simplifies the resolution of the more complex issues. This has a positive effect on customer satisfaction and brand loyalty.
