What Is A Chatbot?
A chatbot is a small robot head that pops up when you visit a website asking if you need help. They tell you their name and ask you what kind of help you need.
If we look around, we will see robots working with us anywhere from the kitchen to the office. We have come to rely on them to get things done for us in a fast and effecient way.
A chatbot is a software application that provides the opportunity to communicate with customers. Futhermore, this conversation can be based on text to text or text to speech format. It automatically generates answers based on triggers or algorithms. It serves as a connection between customers and human operators.
How do Chatbots work?
Chatbots use different methods to operate, a few of which are:
- Firstly, pattern matching. This where the chatbot is provided with preset patterns to answers. It simply matches the keywords of the messages and generates an answer accordingly. The problem is that it can not go beyond set patterns.
- Secondly, another method is algorithms. This method generates answers based on triggers and algorithms which set patterns for every possible question. With a hierarchical structure and fewer classifiers, this method is much more manageable.
- The last method is artificial neural networks. This method breaks down the messages into different units and sends inputs to neural networks. With time these neural networks get stronger and provide the most accurate answers.
Successful Examples of Chatbots
Chatbots can be seen on many websites. Here are some examples of where you can find them and what they can be used for:
WHO Health Alerts
During the spread of covid-19, the world health organization introduced a health bot on their website so that people can stay well informed.
This chatbot can be accessed through WhatsApp. By sending corresponding emojis or words, you can get all the required coronavirus information.
Andy- The English Speaking Bot
This useful chatbot helps you learn English most innovatively. This chatbot not only corrects your grammar and spelling mistakes but also improves your pronunciation.
This is a conventional chatbot designed to ask different questions and open-ended phrases to learn English.
KLM’s bb Not
KLM has designed a chatbot on their Facebook page for people to get help. This chatbot answers all the inquiries about flights, bookings, and cancellations.
It is a very friendly and funny robot that gives you all sorts of information and guidance.
Chatbot An Improved Customer Experience
There are many more successful examples of Chatbots and in the near future, they will have more innovative features. Therefore, many companies are opting to use chatbots to help their customers get better support in a fast and efficient way.
So Contact us today and see how we can help optimize your customer care!
