Conversation24 (formerly LiveChat Service) previously announced that it would enter into a global partnership with the Dutch payment provider Adyen and the Norwegian mobile messaging provider LINK Mobility. KeyReply, the Asian market leader in chatbots and artificial intelligence, is now also added to this list.
Cooperation
In order to continue to respond to the explosive growth of the conversational commerce
market, KeyReply and Conversation24 have decided to merge their solutions. This makes it
easier to integrate chatbots into the conversational platform of Conversation24. Moreover,
this collaboration offers the possibility of realizing a smooth handover, from chatbot, which
can handle the simple questions, to human agents, when a more complex answer is needed.
Asian market
KeyReply is a market leader in Asia and builds specialist Artificial Intelligence powered
virtual assistants for enterprises to automate conversations for customer support and
marketing. To enhance companies’ internal productivity, KeyReply has also worked on bots
to support human resources, and to help employees navigate complex policy documents.
Working together not only creates the possibility to integrate this technology into its own
platform, but also opens the way for Conversation24 to the Asian market.
Complete offer
In KeyReply, Conversation24 has a partner who, like the aforementioned partners, is at the
forefront of its field. “If we look at the specialisms of the various partners in combination with
our own expertise and conversational software, together with KeyReply we are taking
another big step towards providing a complete offer.”, Said Nick Blom, CEO Conversation24.
About Conversation24
Conversation24 is a leading Conversational Service Provider. We see conversations as the
foundation of modern customer-oriented entrepreneurship. Our solutions and services
reduce barriers and enable valuable dialogues between customer and organization. This will
build strong customer relationships in the long term. In this rapidly changing world full of
interaction, Conversation24 offers versatile products that connect, unburden and facilitate
growth.
About KeyReply
KeyReply was founded in 2014. KeyReply builds specialist Artificial Intelligence powered
virtual assistants for enterprises to automate conversations for customer support and
marketing. As a market leader in Asia, KeyReply supports multiple Asian languages to help
companies scale up regional operations. To enhance companies’ internal productivity,
KeyReply has also worked on bots to support human resources, and to help employees
navigate complex policy documents.
