Still have some questions

Our Frequently Asked Questions

• What is the advantage of Conversation24?
  Conversation24 is state-of-the-art chat software that connects you with your website visitors in a natural way. The software is easily installed on your website and is an ideal opportunity to increase conversion, generate leads and improve your customer experience. Moreover, the Conversation24 chat software offers various innovations that will elevate the quality of your chats, marketing activities and business insights to a higher level. We’re continuously developing the software in regard to new functionalities, user convenience, marketing and data insights. Updates are conducted automatically.
• What is a seat?
  A seat is log in account for the chat software. The number of seats determines the number of chat operators that can log in at the same time. More seats means more chat operators are able to chat at the same time.
• How can I pay?
  We accept all major credit cards, Paypal and preauthorized debit payments. The subscriptions renew automatically at the end of each billing cycle. All listed prices are in euro.
• How can I add Conversation24 to my website and is it possible to customize the chat window?
  When you register for the software you receive your unique HTML code. This code will allow you to have the chat window live on your website. You can also retrieve your personal HTML code within the software.
  
  It’s possible to customize your chat window in size, color, picture, placing, name, etc. Using Custom CSS codes you can customize the window to your exact liking.
  
  There are different ways to have the chat window installed on your website. Manual code installation is explained below. For a Google Tag Manager explanation, consult our Help Center.
  
  Manual source code installation
  The best place to place the Conversation24 HTML code is at the end of your web page, just before tags.
• Can I decide when I want my chat window to be online and offline?
  Yes. There are three different ways to set your availability within the software.
  
  Only show invites when there is enough availability; this means that the chat will not be available when agents are logged in, but have their status set on ‘Not available’.
  Always
  When there are connected agents; this means that when agents are logged in, regardless of their availability status, visitors are able to chat.
• What kind of integrations does Conversation24 offer?
  Conversation24 has an open API, which means that any integration with the software is available. If you wish to have first line questions answered by a chat bot, then your chatbot can be integrated with the software. Also, Conversation24 offers an integration with WhatsApp, Facebook Messenger and email.
• Can I change my subscription or cancel my subsription at any time?
  You can change your subscription and the number of seats at any moment. Your payment will be adjusted automatically.
  
  We don’t charge when a contract is terminated.
• What is the desired response time when chatting and should I invite people to start a chat?
  The desired response time to questions or remarks made by website visitors is 30 seconds. Website visitors expect instant replies when using live chat, contrary to WhatsApp and Facebook Messenger where people accept longer response times.
  
  In many cases it is desirable to invite people to ask questions through a proactive greeting message. This greeting message increases the chance of people asking questions. After all, you’re using chat to talk to your visitors, so encourage them!
• When I don’t have enough agents, can I forward chats to an external department?
  Yes. Conversation24 provides chat operator teams in five different languages (English, German, French, Spanish and Dutch). They manage chats 24/7 for many different companies. When you don’t have enough agents, it is too busy, or you want to offer chat outside office hours, chats can be managed by the experienced chat operators of Conversation24.
  
  
• Is Conversation24 GDPR compliant and is my data private and secured?
  Yes. The data collection and processing of Conversation24 is completely GDPR compliant.
  
  Yes. We test and develop extensively when it comes to securing privacy and safety of the software, data and client information.
• My question isn't in here?
  Please ask us! A chat is merely a button away :-)