Are you launching your website? Or do you want to improve your sales online? In both cases try the live chat widget. By having this you will definitely see positive outcomes. There are a lot of advantages associated with Live chat but three incredible benefits you should know are;
1-Conversion Rate to the Sky
If you think the cart abandonment rate is high when compared to check out then give live chat a chance. You will see an increase in conversion rates and you will find fewer abandoned carts and more sales. This It because the customers have instant access to information and you start building their trust in your company and the products you sell. Before they purchase the product they get all guidelines and info related to the item through live chat. Thus, the customer becomes confident enough to proceed and adds the product to the cart and moves on to purchase.
Through live chat, customers get a fast response from the chat agent. He gets a solution for all his questions in a friendly manner. Return customers are more likely to be produced if communication is dealt with in a personalized way. When customers get that amazing customer service experience they are bound to come back for more!
2-Fewer Agents – More Work Done
When someone wants assistance by phone he may have to wait because the call operator can only respond to one customer at a time. In contrast through live chat, a dealer can respond to six customers at a time. It means the waiting time is reduced to zero and customers get the solution comfortably. The experienced agents can deal with multiple clients simultaneously without breaking a sweat.
Live is not only helpful in providing an immediate response but it can also reduce costs. For customers It is a free mode of communication in comparison to a phone call where charges may apply. And for businesses its a quick and low cost solution whereby multiple concurrent chats can generate more leads as well as increase revenue. As a result you will see this reduce the cost per acquisition of new clients
3-The Path to More Satisfied Customers
Live chat offers a high satisfaction rate to the customers. Researchers have revealed that through Live chat the customer satisfaction score is much higher as compared to other tools like email or telephone. Moreover, it is an affordable, convenient and speedy mode of communication.
People contact through live chat because it is easy and they expect to get a response within seconds. They avail of this service and make their buying decisions quickly.
Learn More about Your Company
Ultimately, live chat is an important tool overall. Through simple conversations you can improve satisfaction rates and even get feedback from customers. Providing your business with the perfect opportunity to improve your service.
Thus it is an excellent way to grow your business and build customer relationships that last.