WhatsApp for Business brings innovation to the relationship between business and consumers and emphasizes the value of fast communication via messaging.
When WhatsApp launched in mid-January 2018 it was initially only available on Android. And its use was limited to certain countries. Now, it is available in 180 countries and also on the iPhone. We want to give you all the information you need to make the most of your account.
Since its creation WhatsApp has indeed transformed the way we communicate. Since then, many chat apps have been developed, but none have had the same success or reach as WhatsApp. With more than 2 billion users around the world and 60 billion messages sent every day. Unsurprisingly, the business world is looking forward to engaging customers with a global, easy-to-use, and rich medium like WhatsApp.
What is WhatsApp for Business?
WhatsApp Business is a rapid messaging app great for small business owners, enabling them to simply interact and connect with clients by using tools to automate, sort, and respond quickly to messages.
Businesses can communicate with existing and potential clients with WhatsApp Business, enabling them to personally and directly promote their services, products, and much more.
What are The Benefits of WhatsApp for Business?
There are many benefits of WhatsApp business, including:
You can submit your Business profiles as a “business account” that contains useful information for your customers, such as a description, trading hours, address, website, and email address.
You can create labels and assign customers, allowing you to organize your contacts and easily find them through filtering functions.
A greeting message can be used to introduce customers to your business if they do not inform you of any activity for the first time or after 14 days.
Quick replies are the regular messages that you can create, save and reuse.
Automated Responses allows you to send a message when you are unable to respond immediately to your customers and tell them when they can expect a response.
Message Statistics gives you access to important metrics that allow you to see how many messages have been successfully sent, delivered, and read.
Better Time Management
Communicating with the customer in real-time is the most effective way to save time and enhance feedback. If you give your money to a company, the customer wants to feel valued, which is why customer service is the basis of customer loyalty.
Available Directly From Your PC
You can use WhatsApp Business directly from your computer, giving you a better overview of what’s happening on your phone, while retaining the same functionality. It’s available for both Mac and PC.
You can also integrate your Facebook account and email address, which provides an additional way to keep your data within reach. Besides, you can use WhatsApp Business and WhatsApp Messenger from the same phone. Finally, you can carry a single device and have access to two different accounts at the same time.