The holiday season is just around the corner. And one of the largest postal companies in the Netherlands, PostNL, prepares for a tsunami of packages. With the current corona crisis, there was a steep growth in online shopping. However, with festivities about to begin, PostNL expects a 60 to 70 percent increase in their parcel numbers compared to those at the beginning of the year.
Considering that, this is a prime time for businesses to prepare for the impending overload of customer service complaints. And also to be ready for the most common queries the holiday season brings. With popular events such as Black Friday and Cyber Monday on the horizon, the importance of a good customer service experience is more important than ever.
Therefore, the implementation of live chat services is fundamental during this busy time. By using this communication channel, the high volume of customer queries and complaints can be easily managed. It can be handled in a more efficient way than traditional call centers. For example, one chat operator can converse with up to six customers at one time. It saves businesses time, money and ultimately maintaining great customer loyalty and satisfaction.
Is your customer service team ready for the holiday season? Or do you feel like boosting your services with live chat? Just send us a message!