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Commerce

Online purchasing and returns sky-rocket!

From new clothing to sports equipment, people have flocked to the internet to help distract themselves from the current crisis we are living in.

Since the Corona outbreak began, online purchasing has skyrocketed worldwide and with people in lockdown they have also turned to online shopping for essential goods, such as pharmaceuticals and groceries.

With the knowledge that sales are increasing and that even without a crisis, the likelihood of an online purchase being returned is three times higher than in-store, we can begin to create a clear picture of how the pandemic has affected that number.

If businesses are seeing a massive growth in sales and returns it has become more important than ever to ensure that they are prepared for a higher number of customer queries and complaints that go hand in hand with online shopping.

Therefore, more companies are turning to communication channels such as WhatsApp Business, Facebook Messenger, and Webchat services in order to better equip themselves to deal with this high influx of customers. As one chat agent is capable of assisting a larger number of customers at one time, a fast and efficient service is being provided and businesses are saving time and resources.

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