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answer questions, follow leads. Help a customer through the entire journey. Cross selling and upselling
add tags so you know who had the chat before, write internal notes to enhance chat with returning customers
No matter where your team is, ensure you are running a smooth ship by tracking performance and efficiency through the use of analytics.
No problem is too great when you have a constant system of support. Seamlessly hand over chats to fellow team members to help deal with customers with more challenging questions.
