About Conversation24

Conversation24 is an omnichannel commerce platform designed to fit the needs of any supplier. As a gateway for conversations and payments, we bring together conversational channels and payment methods for the ultimate customer experience and build strong relationships.

 

Whilst pushing the boundaries for conversational commerce, we came up with a revolutionary new approach in customer contact, getting the attention of some of the biggest brands in the world, rolling it out to every corner of the globe.

From the Beginning…

Conversation24 was founded by Nick Blom in early 2015. The company started as a live chat provider under the name LiveChat Service. After the first office was outgrown in the second year, the company moved to the city center of Rotterdam.

With their three pillars of success; staffing expertise, data marketing and software development, LiveChat Service was now able to offer a complete product as a conversational commerce provider. Later, the services were expanded to a total of five languages: Dutch, German, English, French and Spanish.

The company’s focus transferred from the development of ‘just’ chat software, into a conversational platform (CPaaS). With this change and the acquisition of several companies in mind, a new definition was needed for the group of companies bringing their expertise together in one platform. Conversation24 was born.

At the beginning of 2022, the company expanded its features even more with developing the first catalog & payment integration for WhatsApp, allowing customers to order and pay in WhatsApp. Next to that, we also introduced Lead Automation via WhatsApp, where you contact potential customers within 1 minute through automated messages.

In the future, Conversation24 will keep expanding the platform to stay ahead of the market.

Rotterdam Office

Botersloot 9e
3011 HE, Rotterdam
The Netherlands
[email protected]

Berlin Office

Bouchéstraße 12
(Haus 8 Aufgang B)
12435 Berlin
[email protected]

 

locations map

Our Board

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    Nick Blom

    CEO

    Nick Blom is the founder of Conversation24. Since the start in 2015 he has transformed the company from a chat staffing provider under the name of LiveChat Service to a CPaaS platform that brings together conversation channels, data, AI, and payments for the ultimate customer experience.
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    Mark Vrijvogel

    COO

    Mark Vrijvogel has been Operational Director of Conversation24 since 2018. After studying Commercial Economics, Mark was partly responsible for starting up and expanding Alternate Nederland into one of the largest electronics webshops in the Netherlands and Belgium. After 20 years, he made the switch to help build our ambitions.
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    Moisés Belchín

    CTO

    Moisés Belchín is Chief Technology Officer. He specialized in Cloud computing, high traffic and security. He is connecting devs & ops with the rest of teams to prioritize needs and offer the best experience to our customers. Continuously analyzing and improving technologies and security to offer the best and most secure software solutions.