We help you optimise the use of communication channels for your business. Like how you can best use WhatsApp in combination with the new catalog and payment feature. Our specialists will advise you!
A Conversational Strategy is important to achieve long-term success. Therefore, we also offer support in addition to our various products. We want to broaden the insights of organisations, based on our past experiences.
We provide your company with advice on possible strategies in the field of Conversational Commerce, and on the use of various customer contact channels. In addition, we can help you develop an online marketing strategy that is tailored to the objectives and target groups of your company.
What will we discuss?
1. Intake
2. Develop advice and plan
3. Implementation
Business goals and opportunities
User experience
Current and future use cases
What conversation channels will you use? (WhatsApp, Messenger, webchat)
What trends have what impact?
Key Performance Indicators (how to measure success)
What will we discuss?
1. Intake
Business goals and opportunities
What conversation channels will you use? (WhatsApp, Messenger, webchat)
2. Develop advice and plan
User experience
What trends have what impact?
3. Implementation
Current and future use cases
Key Performance Indicators (how to measure success)
How we helped our customers
WhatsApp Commerce
With the open and personal collaboration between Van den Assem and Conversation24, it’s now possible for them to offer the complete shopping experience in WhatsApp. View the entire product catalog, order your favorite shoes and checkout immediately.
Customer Service
With the recently launched ‘Commerce via WhatsApp’ feature, you can offer your customers an extra channel to communicate with you and also complete the purchase immediately. Under Armour was one of our first customers that used this, which resulted in an improved customer service.
Client Activation
Explore all the possibilities of WhatsApp with us. One of those possibilities is to activate your customers by sending them reminders. EasyFairs, for example, does this by reminding their customers of upcoming events via WhatsApp.
Lead Automation
After a personal consultation, Conversation24’s new Lead Automation feature was perfect for FinancierDirect. They never miss a lead again and their leads are followed up automatically within 1 minute via WhatsApp.
