After the previously announced global partnership with the Dutch payment provider Adyen, Conversation24 (formerly LiveChat Service) is now progressing with a global partnership with the Norwegian mobile messaging provider LINK Mobility.
Because the market for conversational commerce is growing explosively, both companies have decided to connect their CPaaS (communication platform as a service) solutions. This makes communication via WhatsApp for business, E-mail, Viber and SMS possible from one platform. Through this collaboration, the companies immediately take a leading position in the world of Conversational Commerce.
LINK Mobility is one of Europe’s leading providers of mobile messaging and Communication solutions for customer engagement. As of the 30th of June 2020, the Group had more than 33,000 customer accounts, and in 2019 LINK exchanged 9.5 billion messages. With this large volume and combining solutions with Conversation24, a global scale is immediately achieved. “The foundation of LINK Mobility has been our very stable local footprint within Europe for small and medium enterprises that primarily have used us for the marketing and notification use-cases. With this partnership we are very excited to offer our customers a third significant use-case, chat or customer care. As customers have already requested this feature from us, I see us quickly gaining traction on this together.”, said Fredrik Nyman, CCO LINK Mobility.
A strong partnership
With LINK Mobility, Conversation24 has a partner who is a leader in the field of mobile messaging and CPaaS solutions. “With our expertise in online customer contact and our Conversational Software, LINK Mobility completes our value proposition and together we make a strong team with a convincing overall solution. We are therefore very enthusiastic about our future collaboration together with this partnership.”, said Nick Blom, CEO Conversation24.
Conversation24 is a leading Conversational Service Provider. We see conversations as the foundation of modern customer-oriented entrepreneurship. Our solutions and services reduce barriers and enable valuable dialogues between customer and organization. This will build strong customer relationships for the long term. In this rapidly changing world full of interaction, Conversation24 offers versatile products that connect, unburden and facilitate growth.
About LINK Mobility
LINK Mobility is one of Europe’s leading providers of mobile messaging and Communications Platform as a Service (“CPaaS”). LINK offers a wide range of innovative and scalable mobile solutions, creating valuable digital convergence between businesses and customers, platforms and users. As of 30 June 2020, the Group had more than 33,000 customer accounts across Europe, and in 2019 LINK exchanged 9.5 billion messages.