Conversation24 BASE

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The finishing touch is your brand identity

Start talking with your customers. Our chat widget is optimized for both desktop and mobile. You can fully customize its colors to your desired configuration, and of course add your company logo. Plus, we want to keep everyone in the conversation through our WCAG-2 accessibility compliance.

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Get ready to say “Hello world”
on all the channels

Channels change fast. We’re constantly adding more channels to our platform to upkeep with modern and regional standards and customer demands. From a livechat module on your website to WhatsApp Business – all headed straight to Conversation24 BASE for quick and easy follow-up.

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We’re working on implementing all relevant channels

Pricing

It just got a whole lot easier to talk to your customers

We see dialogue as the foundation of modern customer centric business. By breaking down barriers and enabling meaningful dialogue between customers and organisations Conversation24 BASE is designed to build strong relationships.

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Message more, work less

As we also offer managed chat staffing, we are the industry leaders in building the most efficient software. Our in-house team is constantly testing and optimising our software whilst using it. One of the prime examples of efficiency is our approach to pre-filled messages. As you can see when the visitor starts typing, you can quickly access your database of pre-written responses.

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Pay right then and there

How about never having to leave the selected channel ever again? Chat, select, and pay. This equals a vast improvement of success, and thus conversion rates. Additionally, it will open a whole new business vertical that finds itself as a hybrid between online and offline payments – especially when used in the relevant channels for your target groups.

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Jam-packed with integrations

With privacy and legislation in mind, we try to connect our platform to as many services relevantly thinkable. We’re working hard to support all major CRM, ERP, e-commerce, DSP-providers. It’s fun to add features, where it’s great to solve problems.

Coming soon

BASE is designed to fit anywhere in your reporting habits.

Chatting equals data, which allows you to constantly optimize and improve your customer experience. Also, via our conversational marketing tools we’re developing new ways to leverage this data to get multiple steps ahead of your competition.

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These are our main features






Campaign scoping / internal routing

Companies often have different reasons to start with chat. Providing contact through chat can be a way to decrease the number of shopping cart drop-outs, but it can also be a way to provide a better customer experience. To categorise different goals and targets with chat, Conversation24 allows you to start different campaigns. This categorisation can be very important when you want specialized chat operators to chat with specific customers. For example, it is important to get in contact with customers that wish to upgrade their subscription. You most likely want your best chat operators to be talking with these customers. On the other hand, support questions are supposed to be handled by your customer service. With campaign scoping these different types of website visitors can be greeted in the appropriate manner and helped by the right representatives.

Measuring / tracking conversion

Goal tracking allows you to measure your conversion ratios and goals. Each company / website has its own KPI’s and customer goals, which is why our platform allows you to define personal goals based on your (very) specific criteria.

Shortkey auto trigger

The shortkey auto trigger is an automated connection between visitors’ questions and canned responses. When for example a visitor on a leasing website asks a question about VAT, the shortkey auto-trigger will detect the question and automatically display answers in the canned responses list about VAT. It gives the chat operator the possibility to chat by only clicking on canned responses, enabling chat operators to chat more quickly without making mistakes.

E-mail follow up

After finishing a chat conversation you enter the mail follow-up. Here the chat transcript can be directly forwarded to the correct department/person. Result codes assigned by the chat operator, can be connected to specific email addresses. E.g. a chat with result code ‘lead’ can be directed towards the email address of the sales department. Chat operators do not have to copy paste texts. All the chat operator has to do is click “OK” and the chat is redirected towards the correct email address. In case the chat operator has to make an important notification of the chat, this can be added manually. A convenient way to for example say that the chat demands a quick reply.

 

 

Auto-forward and Hybrid chat

To make sure website visitors’ questions are always answered within 30 seconds, the auto-forward feature redirects chat conversations when chat operators don’t respond in time. Chats can either be redirected to another internal department, or to the chat operator team of Conversation24. Chatting with both own employees and the external chat service is called a hybrid chat. An important reason for many companies to use a hybrid chat is because they’re able to support website visitors outside office hours or during high volume requests.

Localized language support

We offer our software and service in five different languages, because we believe that a German company prefers to use software in German. Also, in case our clients have questions about the software they can ask us questions in all five languages (English, German, French, Spanish and Dutch). We provide Conversation24 as a tailored Software-as-a-Service solution in your own language.

Campaign scoping / internal routing

Companies often have different reasons to start with chat. Providing contact through chat can be a way to decrease the number of shopping cart drop-outs, but it can also be a way to provide a better customer experience. To categorise different goals and targets with chat, Conversation24 allows you to start different campaigns. This categorisation can be very important when you want specialized chat operators to chat with specific customers. For example, it is important to get in contact with customers that wish to upgrade their subscription. You most likely want your best chat operators to be talking with these customers. On the other hand, support questions are supposed to be handled by your customer service. With campaign scoping these different types of website visitors can be greeted in the appropriate manner and helped by the right representatives.

Screen share / co-browsing

In order to help website visitors as good as possible we developed the Screenshare feature. Screenshare allows your chat operator to look at the screen of the website visitor. Neither you, nor the website visitor has to install any software or plug-in. Whenever a website visitor is experiencing problems with payments, logging in, finding information, or something else, extra assistance can be offered through Screenshare. The feature is not limited to live chat, but can also be used by telephone operators.

CRM-integrations

Currently, our development team is working on implementing industry leading CRM solutions / packages. We expect to launch this feature in Q4-2020.

E-commerce connector

Conversation24 can run easily on all websites and / or e-commerce platforms just by injecting the code in your tag manager. Though, we are currently working together with major e-commerce platforms to make this configuration even easier.

ERP / CMS / other integrations

If you’re looking for a specific integration that isn’t mentioned here yet, please feel free to contact us on your specific wishes. We will be launching our integrations page on the website soon, giving an overview on everything that is possible.

Conversation24-API

Please contact us if you want to use Conversation24’s API in your processes.

Channel-agnostic, unified approach

To make sure that you can always connect with any potential customer, it’s important to be where they are. Customers wish to communicate using a variety of contact channels, like: Facebook Messenger, WhatsApp Business, live chat or e-mail. Conversation24 has integrated these four contact channels making it easy for the chat operators to communicate with potential customers via the different contact channels on one platform.

GDPR Compliance

The General Data Protection Regulation (GDPR) was enacted on May 25, 2018 by the European Union to unify and strengthen data protection for all EU citizens. GDPR is the toughest privacy and security law in the world, imposing obligations onto organizations that target or collect data related to people in the EU. Our data collection and processing is completely GDPR-compliant.

Data storage Europe

All data collected by Conversation24 is stored in servers based in the Netherlands. It means that your data is protected by the Data Protection Directive and the e-Privacy Directive, giving you certainty that your data is protected with maximum safety.

Chatbot-integrations

Conversation24 has the possibility to integrate with various existing chatbot vendors and solutions. Depending on your wishes and configuration we can most certainly help you out. Please contact us for more information.

Retargeting by textmining

Retargeting by text mining is an innovation that uses information from a chat conversation for retargeting. Retargeting is a form of advertising that uses content website visitors have looked at, or searched before. Our innovation makes it possible to retarget based on the information they requested in a chat conversation. This way of retargeting is very reliable because it is based on information people have first-hand asked for. People will most likely not ask for information they don’t want. It’s also more precise than retargeting based on clicks, because people click on a large amount of links, often without having a real interest in the product or service that is being clicked on.

“By using live chat we have improved customer experiences and satisfaction. The live chat data additionally provides us with useful insights for our website optimization.”
Ingrid van Ruiswijk - Manager Customer Service Ecommerce
“Credion is a happy customer since 2017. We value the personal contact, very quick response and the boost it brings to our sales. We recommend Conversation24 to every entrepreneur that take pride in what they do!”
Jacob Nammensma - Commercial Director
“Working together with Conversation24 is like we are all part of the same team. We really appreciate their problem solving, direct, and pro-active approach when it comes to staffing our chat and the software platform features.”
Koen Flederus - Online Marketeer

Start talking with your customers 💬

Europe’s leading Conversational Service Provider